Phydeaux

I hope the previous owners got a lot of money for selling out Phydeaux! I love when company’s say “oh we’re just changing our name, nothing else!”. Completely different store that sells garbage food now including purina, hills, IAMS, etc. Research your food people, and see where it comes from. Will no longer be shopping here.

We moved to Raleigh almost two years ago & our dog started having digestive problems. He had already been having hip & joint issues & turned 14 this year. We switched him from Blue Buffalo (he had been eating it his entire life & loved it) to Wellness (complete health). It was nice because Phydeaux had samples we could try before making a big bag purchase. This new food had everything our puppets needed (digestive health, support for him & joints, & skin coat health). Thank you Phydeaux staff!

I went to the Atlantic Ave store on Saturday, September 9, 2023, looking for a specific product for my cat. The product was a calming treat that cost $15. I looked the product up online and determined that this store carried it. When I entered the store, I observed three people behind the counter. Two appeared focused on their phones; the third was ringing out a customer. None of the workers acknowledged me. I had not been in this store before and had only been in another location once. I could not find any signs indicating "Cat Food" "Dog Food," or that products were grouped by pet. I saw no other customers in the store. I wandered through the store, trying to determine where I should look. I had written down the product name, so I pulled out my paper and started walking the aisles, looking for the treats. I did pass by the checkout area at least twice during my visit and was clearly visible to the workers as I had left my invisibility cloak at home. At one point, I passed a young man who appeared to be doing inventory. I don't know if he was a store employee; he did not acknowledge me either. I couldn't find the treats, and by this time, I was annoyed that no one had approached me, so I decided I wouldn't spend my money at this store. To leave the store, I had to pass the checkout counter. A young woman, who appeared to be a key holder, came out from behind the counter and nodded at me but said nothing. By this time, I'd had it. I stopped her and said, "I'd like to give you some feedback. I have friends who shop at Phydeax regularly and have been pleased with you. I came into this store looking for a specific product your website said you carried and was in stock. No one has greeted me or asked if they could help me find it. I've decided that I'm not going to spend my money here. By the way, my name is Karen, and while I try not to be one, sometimes I channel "the power of Karen" when I feel it's appropriate." The woman looked at me and said, "Okay, well, it's raining really hard out there, be careful." I truly hope other customers have had a better experience at this store. I will not be back. Awarding two stars as the store was clean and appeared to be well stocked.

A pretty cool little pet supply store. They have a great rewards program and a lot of variety in what they offer. The staff was very friendly and I had a great time when I visited. Prices were very competitive on pet food and your like 10th bag is free or something. I will say, the name is confusing as you drive by which may be why they are changing the name. Definitely worth a stop!